Q. I m a retailer/wholesaler. Are you doing wholesale/distribution as well?

We do offer you wholesale conditions. For more information or offer please contact us at info@kazu-art.com and our sales executive will be assist you as soon as possible.

Q. I have more questions to ask about lacquerware and enquiries. Where can I find answers?

Please feel free to contact us regarding any of the question we have not answered above about lacquerware or special enquiries, we will be happy to answer them for you. Please send your question to us at info@kazu-art.com and we will try our best to answer all your questions and doubts.

Q. I am curious about the progress of my custom project. How can I check up on it?

Since some products are not in stock and the process of producing lacquerware requires time, we understand that there will be a natural concern about its progress. We will try our best to keep you informed of the status of your product or project. Please email us your order number and inquiry at orders@kazu-art.com and we will respond as soon as possible.

Q. From where is the item sent?

All of our lacquerwares are produced in Vietnam, ship to Singapore for quality control and then will be sent out to you after making sure the product is in perfect condition.

Q. What payment methods do you accept?

We accept Bank transfer, Western Union and PayPal ( limited to selected country ) . For those who stay in Singapore and Vietnam, COD will also be arranged.

Q. Is it possible to repair or repaint lacquerware?

Lacquerware made from wood can be repaired, but most plastic lacquerware cannot. Please feel free to contact us if you would like to maintain or repair your lacquerware. We will be happy to assist you with your lacquerware’s condition and give you a quote depending on its condition.

Q. I don’t like the smell of lacquerware. Is it possible to remove the smell?

The lacquer smell will gradually disappear. However, if you want to remove the smell quickly, it is ok to wash with warm water and a non-abrasive mild dishwashing soap.

Q. What is the best way to store lacquerware?

To avoid any damage to lacquerware, put paper towels between the dishes before stacking, lacquerware should also not be exposed to direct sunlight for a long periods of time because the color can fade or change.

Q. Should lacquerware be dried after washing?

It is better to dry lacquerware with a cloth before putting it away. Please dust off the cloth before wiping lacquerware because even a tiny dust particles or a piece of sand will damage the laquerware’s surface.

Q. Can I soak lacquerware in warm water for a long time to remove pieces of food?

Yes. You can soak lacquerware in warm water for a long time unless it has cracks. The cracks will allow water to be absorbed inside the lacquerware and cause it to deform.

Q. Is it ok to wash lacquerware using a dishwasher?

No. Rapid drying and temperature fluctuations of automatic dishwashers will damage lacquerware by discoloring and warping the surface.

Q. Can I wash lacquerware with warm water and dishwasher liquid?

You can wash lacquerware like other tableware using a soft sponge and dry it with a soft cloth or tissue.

Q. How to take care of Lacquerware

Q. Can I use lacquerware with silverware or ceramic tableware?

You should avoid using both metal and ceramic utensils, products with lacquerware because they will scratch the topcoat and the gloss will be compromised.

Q. Is there any type of food that should not be put on lacquerware?

No, there isn’t. Any food can be served on lacquerware, but it s best to serve cold or only warm food as most lacquerware itself has wood, resin or hard rubber as a core and it may be easy to crack if exposed to high heat.

Q. Can I microwave lacquerware?

Please do not place lacquerware in a microwave. It will cause major damage.